Returns & Refunds

We want VELOROW products to meet the standard we describe. If an item is faulty, damaged, incorrectly supplied, or otherwise fails to meet a consumer guarantee under the Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy as required by law.

For change-of-mind returns, underwear must be unworn, unused, unwashed, in its original condition, with tags attached and any hygiene seal or protective packaging intact. For hygiene reasons, we may decline a change-of-mind return where these conditions are not met.

To request a return, contact hello@velorow.com with your order number and the reason for your request. Do not send an item back until we have provided return instructions.

Nothing in this policy excludes or limits any rights you have under the Australian Consumer Law.